1. Introduction

Welcome to Voice AgentX, a service provided by NextGen AI. By using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform.

2. Services Offered

Voice AgentX offers AI-powered voice agents capable of handling customer calls, automating follow-ups, and integrating with business tools. Our services include:

• Receptionist duties

• Sales and lead qualification

• Customer support automation

• Follow-up calls

We offer multiple pricing plans with varying features and service limitations.

• We do not guarantee specific results but ensure that the AI voice agents function as programmed, completing assigned tasks effectively.

• Customers are provided with a free demo to experience the product before subscribing.

3. Payments and Pricing

By subscribing to Voice AgentX, you agree to the following payment terms:

One-time Setup Fee:

• A non-refundable setup fee based on the selected pricing plan.

Monthly Retainers:

• Subscription plans include limited hours and features based on the tier.

• Users can purchase additional hours if required.

Free Demo:

• Users are entitled to a free demo before purchasing.

No Late Charges or Penalties:

• If payment is not made, the service will be suspended until the payment is cleared.

Refund Policy:

• No refunds on the setup fee.

• Subscription amount is refundable only if requested within 7 days of payment.

Accepted Payment Methods:

• We accept credit/debit cards and bank transfers.

• Payments are accepted in US Dollars (USD) and UK Pounds (GBP).

4. Service Availability and Downtime

Voice AgentX aims to provide reliable and consistent service. However, in the event of unexpected downtime or service disruptions:

• We will compensate with additional services or features.

• Users also have the option to request a refund for downtime.

5. Client Responsibilities

Clients are responsible for providing:

• Company data to train the AI agent.

• Accuracy of the submitted content:

• Clients must ensure that all data provided is correct.

• Before final delivery, clients must sign an agreement confirming the accuracy of the data and prompts they have submitted.

Customization:

• Clients can select from existing human-like voice options.

• On-demand custom voice training is available, which may take 1-2 weeks for natural voice optimization.

6. Ownership and Intellectual Property

• Voice AgentX retains full ownership of AI voice models and scripts.

• Clients cannot reuse or export the AI models outside of the platform.

• We incorporate third-party AI models (e.g., ElevenLabs) to enhance voice quality and realism.

7. Limitations of Liability

Voice AgentX shall not be held liable for:

• Errors or inaccuracies in client-provided content.

• Service interruptions due to third-party integrations.

• Indirect or consequential damages, including loss of revenue or data.

8. Privacy and Data Usage

• Data Storage:

• We store and process customer voice data.

• This data is visible only to the user and can be permanently deleted upon request.

Third-party Services:

• We do not use third-party services for speech recognition or processing.

Data Security:

• We use encryption and follow GDPR compliance standards to protect client data.

9. Termination of Services

Voice AgentX reserves the right to terminate services under the following conditions:

Non-payment:

• Services will be suspended until payment is made.

Client Termination Rights:

• Clients may cancel their subscription and request a refund within 7 days of payment for 1-month subscriptions only.

• No cancellations or refunds are permitted for subscriptions longer than 1 month.

No Prorated Refunds:

• We do not offer prorated refunds for partial use of the service.

10. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the United States and the United Kingdom.