1. Introduction

NextGen AI (operating under the brand name Voice AgentX) (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and products.

By using our services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.

2. Information We Collect

a) Personal Information

We collect the following personal data:

• During Demo Sign-ups and Subscriptions:

• Name

• Email address

• Phone number

• During Newsletters and Promotions:

• Name

• Email address

• Phone number

b) Voice and Company Data

• We collect customer voice data when using our AI voice agents for customer interactions.

• We collect company data (provided by the client) to enhance the AI agent’s knowledge and accuracy.

• This data is only visible to the client and can be permanently deleted upon request.

c) Payment Information

• We collect payment information (via third-party payment processors) to process card and bank transfers in USD and GBP.

• We do not store sensitive payment information like credit card details.

d) Cookies and Tracking Data

We use cookies and tracking tools on our website to:

• Analyze website traffic and performance.

• Improve user experience.

• Track marketing and advertising performance.

You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected data for the following purposes:

• To deliver and improve services, including AI voice interactions.

• To process payments and manage subscriptions.

• To provide customer support and respond to inquiries.

• To send marketing and promotional materials (if you subscribe to newsletters).

• To analyze service performance and make improvements.

• To prevent fraud and ensure data security.

4. Data Retention

• We retain customer voice data and company data as long as the client uses our services.

• Upon service termination, clients can:

• Request permanent data deletion.

• Choose to keep their account and data stored in our systems.

• Personal information collected for newsletters and promotions is retained until you unsubscribe or request deletion.

5. Data Sharing and Third-Party Services

We do not sell, rent, or trade your personal data with third parties.

However, we use third-party AI models (e.g., ElevenLabs) for realistic voice generation. These third-party services process voice data but do not access or retain customer information.

6. Data Security

We implement strict security measures to protect your data, including:

• Encryption protocols to safeguard data during transmission and storage.

• GDPR compliance for data protection and privacy.

• Controlled access to customer data, visible only to the respective client.

• Permanent data deletion upon request.

7. Your Rights

You have the following rights regarding your data:

• Access and Correction: You can access and update your personal information.

• Data Deletion: You can request the permanent deletion of your personal data and voice records.

• Withdraw Consent: You can unsubscribe from newsletters or marketing emails at any time.

• Cookies Management: You can manage or block cookies through your browser settings.

8. Data Transfers

We operate globally and your data may be transferred to, stored, and processed in countries where we or our third-party providers operate, including the US and UK.

9. Dispute Resolution

In the event of a dispute regarding your privacy, you agree to first contact us to attempt to resolve the issue informally.

If unresolved, disputes will be governed by the laws of the US and UK, and any legal claims will be resolved in the respective jurisdiction.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal information from minors.

11. Policy Updates

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Continued use of our services after any modifications indicates your acceptance of the updated terms.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, you can contact us at:

NextGen AI (Voice AgentX)

✉️ [Insert Contact Email]

📞 [Insert Phone Number, if applicable]